Refund policy

We have a 14-day return policy, meaning you have 14 days from receipt to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at orders@ravenmoonemporium.com. Please note that returns will need to be sent to the following address: 

Raven Moon Emporium
2210 India Hook Road
Suite 106
Rock Hill, SC 29732

We do not pay for return shipping. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at orders@ravenmoonemporium.com.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions / non-returnable items

If you have used your product and return a partially used item, it will not be accepted for return or refund. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We will not pay for return shipping as stated above.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. 

If more than 15 business days have passed since we’ve approved your return, please contact us at orders@ravenmoonemporium.com.